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Privacy Policy

Last Updated October 5, 2026

Table of Contents:

1. Our Commitment to Privacy
Your privacy is important to the Pigtails & Crewcuts team. To better protect your privacy, we provide this notice explaining our online information practices and the choices you make about how your information is collected and used. To make this notice easy to find, we make it available through a link in our website footers and at every point where personally identifiable information may be requested. This privacy policy details the ways we collect information from you; how we use that information; your ability to access, update, or request that we delete your information; our commitment to data security; changes to this policy; and how you may reach us should you have any questions.  

Please review this information and let us know if you have any questions.
 
Note: This policy does not apply to third-party websites linked on our website. We cannot guarantee that these third parties handle your data in the same way we do. We recommend you read their privacy statements prior to using any websites linked from ours. 

2. The Information We Collect
This notice applies to all information collected or submitted on the Pigtails & Crewcuts website https://pigtailsandcrewcuts.com/, as well as our learning management site, https://pigtailsuniversity.com/. This includes, but is not limited to, employment applications, general forms (franchise and salons), contest entries, and requests for information about our services. The types of information we collect may include, but are not limited to, names, physical and mailing addresses, email addresses, and phone numbers. In some cases, we may also collect your IP address and browser user agent string to help with spam detection.

3. The Way We Use the Information We Collect
We use the information you provide about yourself through our website to contact you regarding the specific reason you submitted your information, such as to connect you with a salon near you, respond to employment applications, contest entries, or to follow up on the feedback you have provided about your experience with Pigtails & Crewcuts, etc. We do not share this information with outside parties except to the extent to which it is required by law for the protection of our legal rights.

4. Complianz
We use Complianz, a cookie consent management platform, to record and remember your cookie preferences. This tool places a strictly necessary/functional cookie on your device to store your consent choices so that we can comply with applicable privacy laws (such as GDPR and/or CCPA) and avoid asking for your consent repeatedly. This cookie does not track your browsing activity and is not used for advertising or analytics purposes. You may accept or deny consent, or manage your preferences, at any time using the Manage Consent banner located in the bottom-right corner of this website. Denying or withdrawing consent may adversely affect certain features and functions of this site.

For more information, please see the Complianz privacy policy.

5. Analytics, Advertising & Visitor Tracking
Google Analytics
The Pigtails & Crewcuts website, https://pigtailsandcrewcuts.com/ and our learning management site, https://pigtailsuniversity.com/, use Google Analytics to collect standard internet log information as well as details regarding visitor behavior patterns. We use this to learn facts about our website, such as the number of visitors to particular pages, the content they are reading, and where they are spending time on our website. The information collected is always processed in a way that will not identify visitors. We do not make attempts to discover the identities of our website visitors, nor do we allow Google to attempt to learn the identities of our website visitors. 

Data is not collected until you consent to the statistics cookies using the Manage Consent banner located in the bottom-right corner of either site. If you have previously consented and later wish to withdraw consent, you may do so by clicking Manage Consent in the bottom-right corner of the website to update your preferences. If you withdraw your consent, data collection will cease. For more information on Google’s data practices, review Google’s privacy policy and terms of service.
 
Google Tag Manager
We use Google Tag Manager (GTM) to deploy tracking tags, including Google Analytics and other measurement or advertising tools. GTM doesn’t collect personal information; it manages when other tags load.
 
As with Google Analytics, GTM will run or collect data until you provide consent. These tags are blocked until consent is provided via the Manage Consent banner at the bottom-right corner of this website. If you previously opted to consent and later wish to withdraw consent, you may do so by clicking Manage Consent in the bottom- right corner of the website. If you withdraw consent, affected tags will stop collecting data moving forward. For more information on Google’s data practices, review the Google Privacy Policy and Terms of Service.
 
Google AdSense
We use Google AdSense to display advertisements. AdSense is not loaded until you provide consent via the Manage Consent banner at the bottom-right corner of this website. If you do not consent, either no ads are shown, or only non-personalized ads are shown, depending on your settings. When active, Google and its advertising partners may use cookies and similar technologies to serve ads based on your visits to this site and other sites, and may collect data such as your IP address, device information, and browsing behavior for ad personalization and measurement purposes. You can manage or withdraw your consent at any time via the Manage Consent banner at the bottom-right corner of this website. You can also review and adjust your Google ad settings directly at https://adssettings.google.com. For more information on how Google uses data, visit the Google Privacy & Terms page.
 
HotJar
We use HotJar to better understand how users interact with our website(s) through heatmaps and session recordings. Heatmaps show aggregated information about where users click, scroll, and spend time on our pages, while session recordings allow us to review anonymized playbacks of user sessions to identify usability issues and improve the user experience. This runs only after you accept the statistics cookies through the Manage Consent banner at the bottom-right corner of this website. If you have previously opted to consent and later wish to withdraw consent, you may do so at any time by clicking Manage Consent in the bottom-right corner of the website. If you withdraw consent, affected tags will stop collecting data moving forward. 
 
If you provide consent, HotJar may collect data such as your device’s screen size, device type, browser information, approximate geographic location (country), and pages visited during your session. This information is stored in a pseudonymized user profile, and HotJar is prohibited from selling any data collected on our behalf. For more information, please see HotJar’s privacy policy.
 
RudderStack
We use RudderStack, a customer data platform, to collect and route data about how you interact with our website, such as pages viewed, features used, and device and browser information. This data is used to analyze site performance, improve our services, and personalize your experience. RudderStack processes this data on our behalf and forwards it to other tools we use, such as Google Analytics. This only runs after you have accepted consent. You may accept, deny, or manage your preferences by clicking Manage Consent in the bottom-right corner of the website. For more information, please see the RudderStack privacy policy.
 
Segment
We use Segment, a Twilio service, to collect basic, anonymous information about how visitors use our site, such as recognizing repeat visits. When cookies are accepted, it stores a random ID so the same browser is recognized across pages and repeat visits. No name or email address is collected. This information is processed by Twilio in line with its privacy policy. Visit the Twilio privacy policy for more information.
 
Facebook Pixel (Meta Pixel)
We use the Facebook Pixel, a tool provided by Meta, to measure the effectiveness of advertising campaigns and to understand the actions visitors take on our website. It collects information such as the pages you visit, actions you take (such as form submissions or button clicks), your device and browser information, and your IP address. This data may be linked to your Facebook account if you are logged in, and is used to build targeted advertising audiences, measure ad performance, and deliver more relevant ads to you both on and off Facebook. Meta may use this data in accordance with its own privacy policy and may combine it with other information they have collected about you through other websites or services. 
 
The Facebook Pixel does not begin tracking or capturing any data until you have provided consent via the Manage Consent banner found in the bottom-right corner of this website. If you have previously consented and later wish to withdraw your consent, you may do so by clicking Manage Consent in the bottom-right corner of the website. For more information, please see Meta’s privacy policy.
 
ReachLocal
We use ReachLocal, a digital advertising and marketing service, to help us track and improve the performance of our online advertising. When you visit our site after clicking a link in one of our ads, ReachLocal may collect information such as your IP address, browser type, and pages visited. This data is used to measure which ads and campaigns are driving visits to our site. Your consent preferences for this tracking are managed through the Manage Consent banner located in the bottom-right corner of the site. If you have previously consented and later wish to withdraw your consent, you may do so by clicking Manage Consent in the bottom-right corner of the website. For more information, please see the ReachLocal privacy policy.
 
Bing Universal Event Tracking (UET)
We use Bing UET, a tool from Microsoft Advertising, that helps us measure the performance of our ads. When you visit our site after clicking one of our Bing/Microsoft ads, UET may collect information such as your IP address, browser type, pages visited, and other actions you take on our site such as form submissions. This data is used to measure ad conversions and to show relevant ads to you and similar users across the Microsoft Advertising network, including remarketing to past visitors. Your consent preferences for this tracking are managed through the Manage Consent banner located in the bottom-right corner of the site. If you have previously consented and later wish to withdraw your consent, you may do so by clicking Manage Consent in the bottom-right corner of the website. You may also opt out directly via Microsoft’s personalized ad settings page. For more information, see the Microsoft privacy statement.
 
Simpli.fi
We use Simpli.fi, a programmatic advertising platform that helps us deliver and measure targeted ads. Simpli.fi may collect information such as your IP address, cookie identifiers, device identifiers, and browsing activity across this site and others to build interest-based advertising profiles and link activity across your devices. This data is used to show you more relevant ads and to measure ad performance. Your consent preferences for this tracking are managed through the Manage Consent banner located in the bottom-right corner of the site. If you have previously consented and later wish to withdraw your consent, you may do so by clicking Manage Consent in the bottom-right corner of the website. You may also opt out of Simpli.fi’s broader interest-based advertising directly through their opt-out page. For more details, see the Simpli.fi privacy policy.

6. MyTime Scheduling App
Pigtails & Crewcuts uses MyTime to manage salon appointments, bookings, and point-of-sale transactions. When you book an appointment, create an account, or make a purchase through the MyTime platform associated with a Pigtails & Crewcuts salon, you are providing personal information to MyTime on behalf of the local salon. The information collected may include, but is not limited to, your name, contact information (email, phone number), appointment history, and payment details. MyTime processes this data to enable scheduling, communication, and transaction services. For details regarding MyTime’s data collection, storage, and privacy practices, please refer to the MyTime privacy policy.

7. Mailing Lists
We do collect personal information when you request to receive newsletters, announcements, etc. from Pigtails & Crewcuts. We use the information collected for multiple reasons, such as to answer questions you have asked us; to contact you if we need to obtain or provide additional info; to confirm our records are correct and to check in once in a while to make sure you’re happy and satisfied. We do not, and never will, sell, rent, or trade our email lists with other organizations or businesses.

Individual Salon Marketing
Each of our franchisees is responsible for their own email, text messaging, and other similar marketing efforts. As such, all franchisees choose their own services for these types of marketing. If you have questions regarding what marketing platforms your local salon uses, please contact the salon and someone from the salon’s team will inform you of the marketing platform(s) they are using and can direct you to that platform’s privacy policy so that you may learn about the efforts each platform makes to keep information safe and secure. If you no longer wish to receive emails from your local salon, you may unsubscribe at any time by using the Unsubscribe link at the bottom of the emails or by contacting the salon and requesting to be removed from their email marketing list. If you no longer wish to receive text messages from your local salon, you may follow the directions included in the text message to stop receiving updates or by contacting the salon to request to be removed from all future text marketing messages.

8. Embedded Content from Other Websites
Articles on this site may include embedded content, such as videos, images, articles, etc. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Content currently embedded on this site includes, but is not limited to, the following websites:

Facebook
Our site may contain embedded Facebook content, such as posts, videos or Facebook page feeds. When you view this content, Facebook (Meta) may collect data such as your IP address and device information, set cookies, and track your interaction with the content, including if you are logged into to a Facebook account. The content loads only after you accept marketing cookies. See the Meta privacy policy for more information.
 
Google Maps
This site uses Google Maps to display our salon locations and/or provide directions. The map collects information such as your IP address, device information, and location data, and sets cookies only after you accept tracking through our consent management tool. Google’s use of this information is governed by Google’s privacy policy.
 
Listen360
This site uses Listen360, a customer feedback and satisfaction survey platform. If you’re a customer, Listen360 may collect information such as your name, email address, and phone number in order to send you satisfaction surveys on our behalf. Listen360 also collects your survey responses and feedback, which we use to measure and improve customer satisfaction. It may use automated data collection technologies, such as cookies, when you interact with its surveys or web app. With your consent, some feedback may be published as a public review (for example, on our website or third-party review sites). For more information, see Listen360’s privacy policy.
 
Vimeo
Our site may include embedded Vimeo videos. When you view them, Vimeo may collect data and set cookies. These load only after you accept marketing cookies. Please see the Vimeo privacy policy for more information. 
 
YouTube
Our site may contain embedded YouTube videos. When you view them, YouTube (Google) may collect data and set cookies. These load only after you accept marketing cookies. See the YouTube privacy policy for more information.
 
ZenLocator
We use ZenLocator, a tool that helps our visitors find their nearest Pigtails & Crewcuts location. When you use the salon locator, ZenLocator may collect information such as your location search queries, IP address, browser type and version, the pages you visit, and which contact details (such as a phone number) you click on. The data is used to power the locator feature and to help us understand how visitors are using it. ZenLocator retains this data only while you remain active on the site and automatically deletes it after a period of inactivity. ZenLocator’s data handling is designed to comply with GDPR. For more details, see the ZenLocator privacy policy.

9. Forms & Spam Protection
Google reCAPTCHA
We use reCAPTCHA to protect our forms from spam and abuse. It collects device and usage information and may set cookies. Data may be transferred to the US. By using any forms on this site, you agree to Google’s Privacy Policy and Terms of Service.

 
Gravity Forms
We use Gravity Forms to build our contact forms on this site. When you submit a form, we collect the information you enter, such as your name, email address and message, so we can respond to you. For more information, please see the Gravity Forms privacy policy.

10. Website Security & Accessibility
Cloudflare
We use Cloudflare to protect this website from bots, security threats, and malicious traffic while allowing legitimate visitors to access our website. Cloudflare uses cookies that are strictly necessary for security purposes, such as to distinguish between human visitors and automated bots to prevent spam or abuse. These cookies do not track a visitor’s browsing activity or collect personal information for analytical or advertising purposes.

 
Because these cookies are essential to the security and functionality of our website, they are not subject to the same consent requirements as tracking or analytics cookies and cannot be disabled through our consent management tool.
 
For more information, please see Cloudflare’s privacy policy.
 
WordFence
We also use WordFence for website security to protect the site from malicious traffic, brute-force login attempts, and other security threats. Wordfence processes visitor IP addresses and request data as part of its firewall and malware-scanning functions. This processing occurs automatically for all visitors, as it is necessary for the security of our site, and is not contingent on cookie consent. Wordfence may share threat data (such as malicious IP addresses) with its global threat intelligence network to improve security across sites using the plugin.
 
For more information, see the WordFence privacy policy. 
 
accessiBe
We use accessiBe, a third-party accessibility tool, to help improve the usability of our website for users with disabilities and other needs, and to ensure the site is both ADA and EAA compliant. This tool may set cookies and use local/session storage to remember your accessibility preferences, and may collect technical information such as your IP address, browser type, and interactions with the widget. This information is processed by accessiBe in accordance with its own privacy notice. You can disable the widget’s cookies through your browser settings at any time.
 
For more information, please see the accessiBe privacy policy. 

11. Additional Tools We Use
WP Job Manager
We use WP Job Manager, a WordPress plugin that powers our job listings and application features. When you submit a job listing or apply for a position through this site, WP Job Manager may process the information you provide, including your name, email address, and other application content. This plugin also uses cookies to support its core functionality. This data is stored in our WordPress database and is not shared with the plugin’s developers. It is used solely to operate the job board features on this website. For more information, please see the WP Job Manager privacy policy provided by Automattic.

 
Pigtails University and LifterLMS
Pigtails University, https://pigtailsuniversity.com/, is our franchise’s learning management website, built to deliver clear, standardized brand and operational training and assist franchisees in teaching their local employees how to follow the Pigtails & Crewcuts standard. We use LifterLMS as the Pigtails University learning management system to present courses and quizzes for franchisees, managers, stylists, and receptionists.
 
New users will receive an email notification when they are enrolled in the site so they may begin taking their assigned courses. When users log in to complete courses and quizzes, LifterLMS may store information such as their:
  • Name, username and email address from account registration
  • Course and lesson progress
  • Quiz activity, including scores and pass/fail status
This data is retained until an account or course record is removed.
 
For more information, please see the LifterLMS privacy policy.

12. Our Commitment to Data Security
We are committed to preventing unauthorized access, maintaining data security, and ensuring the correct use of information. We have put the appropriate physical, electronic, and managerial procedures in place to safeguard and secure the information we collect online.

13. Accessing and Changing Your Personal Information & The Rights You Have Over Your Data
If you would like to update your information or request that your personal information be removed from our records, please send a request through the Contact Us form. If you have opted in to receive email communication from us and no longer wish to receive these emails, you may opt out at any time by clicking the Unsubscribe link at the bottom of the email.

14. Your California Privacy Rights
If you are a California resident, you have the right to request access to, deletion of, or correction of the personal information we have collected about you, and the right to opt out of the sale or sharing of your personal information (note: we do not sell personal information). To exercise these rights, please contact us using the information in the “How to Contact Us” section below.

15. For E.U. Visitors
Pigtails & Crewcuts complies with the EU Data Protection Directive 95/46/EC framework set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Pigtails & Crewcuts has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access, and enforcement.

16. Changes to this Privacy Notice
We will review this privacy policy routinely to ensure legal compliance and to track changes in technology. These practices are subject to change at any time. To make sure you are familiar with the most current version of our privacy policy, we recommend bookmarking this page and reviewing it periodically. This policy was last updated on October 5, 2026.

17. How to Contact Us
Questions or concerns about our privacy policy and practices? Just let us know! We’ve got a few ways for you to reach us.

  • Call us at 877.752.6800
  • Send a fax to 770.752.8880
  • Write us a letter and mail to Pigtails & Crewcuts Franchise, LLC
    3495 Piedmont Road, Ste 402, Bldg 11
    Atlanta, GA 30305